L2 Technical Support Engineer IT Service MGT Bangalore & Pune 2Plus Yrs

IT Service Desk Analyst | L2 Support | Immediate Hiring | Bangalore / Pune Job Description (JD) Role: IT Service Management L2 Technical Support Engineer Location: Bangalore / Pune Experience: 24 Years Salary: Up to 5 LPA Qualification: BE / BTech with 2+ Years Experience OR Any Graduate with 3+ Years Relevant Experience Job Summary: We are hiring an experienced L2 Service Desk / Technical Support Engineer with strong expertise in international voice support, remote troubleshooting, and IT service management. The candidate will provide second-level technical support to global users, resolve complex issues, and ensure seamless IT operations. Key Responsibilities: Provide L2 support via international voice, email, and remote support tools Troubleshoot desktops, laptops, OS, applications, and access issues Support Windows OS, Microsoft Office, Microsoft 365 / Office 365 Resolve Outlook, email, login, password, and access issues Perform user account management using Active Directory Use remote tools to diagnose and resolve incidents Handle tickets, incidents, service requests, and escalations within SLA Document RCA, troubleshooting steps, and solutions Follow ITIL incident, problem, and service management processes Coordinate with infrastructure and application teams Required Skills: L2 Service Desk / Technical Support International Voice Process Windows OS Support Microsoft Office Suite Microsoft 365 / Office 365 Outlook / Email Support Active Directory (AD) Remote Troubleshooting Tools Ticketing Tools (ServiceNow / Remedy / Jira etc.) ITIL Processes Endpoint Security Tools Apply Now: 9342431049 / 7676809765 / 9743779000 whmshineprofiles@gmail.com www.WhiteHorsemanpower.in White Horse Manpower Consultancy Private limited #TechnicalSupport #ITSM #ServiceDesk #BangaloreJobs #PuneJobs #HiringNow #ITJobs #L2Support #Microsoft365 #ActiveDirectory #HelpdeskJobs #ITIL #ImmediateHiring #CareerOpportunity #WhiteHorseManpower