Service Desk Agent | NZ Shift | Pune | 1+ Years

Hiring Service Desk Agent | NZ Shift | Pune | 1+ Years | Up to 6 LPA Location: Pune Experience: 1+ Years Salary: Up to 6 LPA Shift: New Zealand Timings (NZ Shift) Work Mode: Work From Office Notice Period: Immediate to 30 Days Preferred Qualification: Any Graduate We are looking for a Service Desk Agent with excellent communication skills and prior Service Desk Voice Support experience. The ideal candidate should be comfortable handling voice-based support, troubleshooting basic IT issues, and providing exceptional customer service in a fast-paced environment. Key Responsibilities: Handle inbound and outbound service desk voice support calls. Provide first-level technical support to end users. Troubleshoot and resolve basic network and IT-related issues. Support users with Microsoft Office applications and related queries. Log, track, and update incidents through ticketing systems. Escalate unresolved issues to appropriate support teams. Maintain service levels and ensure timely resolution of tickets. Deliver excellent customer service and communication. Follow standard operating procedures and support processes. Work effectively in New Zealand shift timings from office. Required Skills: Service Desk Support Voice Process / Voice Support Experience Excellent Verbal Communication Customer Support Incident Management Ticketing Tools Basic Networking Knowledge Microsoft Office Support Troubleshooting Skills IT Helpdesk Support Technical Support Preferred: Experience in International Service Desk Support Exposure to ITIL Processes Strong customer handling skills Immediate Joiners Preferred Apply Now 9972020040 9481208807 whmshineprofiles@gmail.com www.WhiteHorsemanpower.in White Horse Manpower Consultancy Private limited