Technical Support (Service Desk International Voice)

Job Description (JD):We are looking forexperienced Technical Support / Service Desk Executives (International Voice)to provide remote IT support for global clients. The ideal candidate will have hands-on experience in troubleshooting desktops, laptops, operating systems, applications, and networks in a24x7 Service Desk environment.Position: Technical Support / Service Desk (International Voice)Location: BangaloreSalary: Up to 4.25 LPAContact Numbers: hidden_mobile / hidden_mobile / hidden_mobile / hidden_mobileMandatory Requirements (Experienced Candidates Only):13 years experiencein Service Desk / Tech Support (International Voice process).Hands-on in providingremote supportfor:Laptops / Desktops / LAN Issues / Applications / Mobile Devices (iOS, Android, Windows).Strong troubleshooting skills in:Operating Systems (Windows XP10), browsers, MS Office suite, O365, Outlook (hidden_mobile9), Skype for Business, Microsoft Teams, SharePoint, OneDrive.Familiar withRegistry Fix, Patch upgrades, Virus troubleshooting, Security & Encryption.Intermediate knowledge ofnetwork collaborations & VPN troubleshooting (TCP/IP, OSI, network devices & carriers).Prior experience working in abusy ICT Service Desk environmentwith diagnostic & resolution expertise.ExcellentEnglish communication skills(international voice exposure is mandatory).Responsibilities:Handleinternational voice-based technical support calls.Diagnose & resolveIT incidents, hardware/software, and network issuesremotely.Document, escalate, and track incidents in the ticketing system.Deliver withinSLA timelineswhile ensuring high customer satisfaction.Collaborate with L2/L3 teams for complex issues. Job Description (JD):We are looking forexperienced Technical Support / Service Desk Executives (International Voice)to provide remote IT support for global clients. The ideal candidate will have hands-on experience in troubleshooting desktops, laptops, operating systems, applications, and networks in a24x7 Service Desk environment.Position: Technical Support / Service Desk (International Voice)Location: BangaloreSalary: Up to 4.25 LPAContact Numbers: hidden_mobile / hidden_mobile / hidden_mobile / hidden_mobileMandatory Requirements (Experienced Candidates Only):13 years experiencein Service Desk / Tech Support (International Voice process).Hands-on in providingremote supportfor:Laptops / Desktops / LAN Issues / Applications / Mobile Devices (iOS, Android, Windows).Strong troubleshooting skills in:Operating Systems (Windows XP10), browsers, MS Office suite, O365, Outlook (hidden_mobile9), Skype for Business, Microsoft Teams, SharePoint, OneDrive.Familiar withRegistry Fix, Patch upgrades, Virus troubleshooting, Security & Encryption.Intermediate knowledge ofnetwork collaborations & VPN troubleshooting (TCP/IP, OSI, network devices & carriers).Prior experience working in abusy ICT Service Desk environmentwith diagnostic & resolution expertise.ExcellentEnglish communication skills(international voice exposure is mandatory).Responsibilities:Handleinternational voice-based technical support calls.Diagnose & resolveIT incidents, hardware/software, and network issuesremotely.Document, escalate, and track incidents in the ticketing system.Deliver withinSLA timelineswhile ensuring high customer satisfaction.Collaborate with L2/L3 teams for complex issues.