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Position SummaryWe are looking for a Technical Support Team Leader to manage and lead a team of service desk executives. You will be responsible for day-to-day operations, team performance, client satisfaction, and process compliance. This includes coaching, mentoring, and handling escalations effectively.Key ResponsibilitiesLead and manage a service desk team including performance, attrition & resource planningProvide coaching and mentorship to team members to bridge skill gapsEnsure process compliance, knowledge management, and quality deliveryOwn customer escalations and ensure timely resolutionCoordinate governance calls and performance reviewsConduct regular audits, quality assessments, and drive improvementsEnsure team readiness with latest process updates and trainingRequired SkillsGeneral SkillsStrong leadership & team management experienceExcellent verbal & written communicationAbility to mentor, motivate, and manage performanceStrong decision-making & problem-solving skillsTechnical Skills5 years of Service Desk / Technical Support experienceProficient in Windows OS (XP to 10), MS Office Suite, BrowsersIntermediate knowledge of registry fixes, patch upgrades, virus/security troubleshootingTo Apply:Please Contact us / Walk-in Directly (Monday to Saturday, 9 AM to 6 PM)Free Job Placement AssistanceWhite Horse ManpowerGet placed in Fortune 500 companies.Address:#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,Jumma Masjid Road, Bangalore 560051.Contact Numbers:hidden_mobile / hidden_mobile Position SummaryWe are looking for a Technical Support Team Leader to manage and lead a team of service desk executives. You will be responsible for day-to-day operations, team performance, client satisfaction, and process compliance. This includes coaching, mentoring, and handling escalations effectively.Key ResponsibilitiesLead and manage a service desk team including performance, attrition & resource planningProvide coaching and mentorship to team members to bridge skill gapsEnsure process compliance, knowledge management, and quality deliveryOwn customer escalations and ensure timely resolutionCoordinate governance calls and performance reviewsConduct regular audits, quality assessments, and drive improvementsEnsure team readiness with latest process updates and trainingRequired SkillsGeneral SkillsStrong leadership & team management experienceExcellent verbal & written communicationAbility to mentor, motivate, and manage performanceStrong decision-making & problem-solving skillsTechnical Skills5 years of Service Desk / Technical Support experienceProficient in Windows OS (XP to 10), MS Office Suite, BrowsersIntermediate knowledge of registry fixes, patch upgrades, virus/security troubleshootingTo Apply:Please Contact us / Walk-in Directly (Monday to Saturday, 9 AM to 6 PM)Free Job Placement AssistanceWhite Horse ManpowerGet placed in Fortune 500 companies.Address:#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,Jumma Masjid Road, Bangalore 560051.Contact Numbers:hidden_mobile / hidden_mobile
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