Technical Support Team Leader

As a Technical Support Team Leader, you will be responsible for managing and leading a team of service desk executives. Your role involves overseeing day-to-day operations, ensuring team performance, enhancing client satisfaction, and maintaining process compliance. You will play a crucial part in coaching, mentoring, and effectively handling escalations. Key Responsibilities: - Lead and manage a service desk team, focusing on performance, attrition, and resource planning - Provide coaching and mentorship to team members to address skill gaps - Ensure process compliance, knowledge management, and deliver quality service - Handle customer escalations promptly and ensure timely resolution - Coordinate governance calls and conduct performance reviews - Conduct regular audits, quality assessments, and drive continuous improvements - Keep the team updated with the latest process changes and provide necessary training Required Skills: General Skills - Strong leadership and team management experience - Excellent verbal and written communication skills - Ability to mentor, motivate, and manage performance effectively - Strong decision-making and problem-solving abilities Technical Skills - 5 years of experience in Service Desk/Technical Support - Proficiency in Windows OS (XP to 10), MS Office Suite, and Browsers - Intermediate knowledge of registry fixes, patch upgrades, and virus/security troubleshooting To Apply: Please contact us or walk-in directly from Monday to Saturday, between 9 AM to 6 PM for Free Job Placement Assistance at White Horse Manpower located at #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051. Contact Numbers: hidden_mobile / hidden_mobile As a Technical Support Team Leader, you will be responsible for managing and leading a team of service desk executives. Your role involves overseeing day-to-day operations, ensuring team performance, enhancing client satisfaction, and maintaining process compliance. You will play a crucial part in coaching, mentoring, and effectively handling escalations. Key Responsibilities: - Lead and manage a service desk team, focusing on performance, attrition, and resource planning - Provide coaching and mentorship to team members to address skill gaps - Ensure process compliance, knowledge management, and deliver quality service - Handle customer escalations promptly and ensure timely resolution - Coordinate governance calls and conduct performance reviews - Conduct regular audits, quality assessments, and drive continuous improvements - Keep the team updated with the latest process changes and provide necessary training Required Skills: General Skills - Strong leadership and team management experience - Excellent verbal and written communication skills - Ability to mentor, motivate, and manage performance effectively - Strong decision-making and problem-solving abilities Technical Skills - 5 years of experience in Service Desk/Technical Support - Proficiency in Windows OS (XP to 10), MS Office Suite, and Browsers - Intermediate knowledge of registry fixes, patch upgrades, and virus/security troubleshooting To Apply: Please contact us or walk-in directly from Monday to Saturday, between 9 AM to 6 PM for Free Job Placement Assistance at White Horse Manpower located at #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051. Contact Numbers: hidden_mobile / hidden_mobile