Software Support Engineer (Adaptive Planning)

5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software product Experience managing highly escalated cases across multiple enterprise customer accounts. Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language Other Qualifications Excellent analytical skills and ability to come up with solutions / workarounds to complex problems Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability Proactive, empathetic, team player who is responsive to customer needs and concerns Have attention to detail and deep understanding of support best practices Experience collaborating with internal development and/or QA teams, acting as a customer advocate. Had previous experience or knowledge of finance and/or financial planning software applications or integrations Have these technical skills: Web Services / API ETL, Pentaho, Integration Implementation or Support Jenkins & Git K8s and Docker ELK / any log aggregation tool JavaScript