International Technical Support : Voice Advisor : Salary upto 4.60 LPA

Role & responsibilities Provide technical support to international customers via voice calls. Diagnose and resolve customer issues related to software, hardware, internet connectivity, and applications. Troubleshoot technical problems by following standard operating procedures. Deliver excellent customer service while ensuring high customer satisfaction. Document customer interactions and maintain accurate records in the CRM system. Escalate unresolved technical issues to the appropriate support teams. Meet key performance indicators (KPIs) such as quality, productivity, first-call resolution, and customer satisfaction. Stay updated with product knowledge, processes, and technical troubleshooting techniques. Adhere to company policies, quality standards, and data security guidelines. Work in rotational shifts, including night shifts, as per business requirements. Preferred candidate profile Excellent verbal and written English communication skills. Graduate or Undergraduate (as per company eligibility criteria). Freshers and experienced candidates are welcome to apply. Prior experience in International Voice Process or Technical Support is an added advantage. Basic knowledge of computers, operating systems, internet, and networking concepts. Strong analytical, troubleshooting, and problem-solving skills. Customer-centric approach with excellent interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Willingness to work in 24/7 rotational shifts, including night shifts. Immediate joiners or candidates with short notice periods are preferred. Comfortable working from the office (if applicable). Perks & Benefits Process: International Customer Support Voice Role : Regular CTC: Up to 4.60LPA Take Home Salary:18k to 33k in hand Location: Gurugram Working Days: 5 Days working Week Off: 2 Rotational Off Shift: Rotational shifts Cab: Both-side cab facility Need Immediate Joiners Only To Schedule Your Interview, call or what's app :- Minakshi Bisht 9810898521 Twinkle 9910978408 Kanika 9810957765 Aanchal 9810359162 Vanshika 9319001798 Diksha 9355576684 Alis 9311552531