Associate Level 1 - Service Now Automation

Role Overview: As a ServiceNow Automation at BNP Paribas India Solutions, your role involves working on Projects, Enhancements, and Defects within the ServiceNow framework, specifically focusing on the ITSM area. You will be responsible for automating and supporting the growing ServiceNow environment, with a strong emphasis on Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB. Key Responsibilities: - Automate and support the expanding ServiceNow environment - Provide technical feasibility analysis, gap analysis, design proposals, macro estimations, scripting, and reporting - Analyze user requirements, challenge proposed needs, and suggest best practices - Collaborate with Product Owners to estimate effort and time, identify risks, and dependencies - Propose solutions to optimize and simplify the application - Train, mentor, and coach the user community on using ServiceNow Qualifications Required: - Bachelor's degree or equivalent working experience in a computer-related field - 2-4 years of experience as a ServiceNow Developer on the latest platform version - Certified ServiceNow Administrator certification is mandatory - ServiceNow Certified Application Developer certification is preferred - ITIL V3/V4 Foundation Certification is preferred Additional Company Details (if available): BNP Paribas India Solutions, a subsidiary of BNP Paribas SA, is a global delivery center with over 10,000 employees. The company is committed to diversity and inclusion, fostering an inclusive workplace and promoting equal employment opportunities for all employees and applicants. As a key player in international banking, BNP Paribas aims to contribute to the construction of a sustainable future while ensuring performance and stability. Education Level: Bachelor's Degree or equivalent Experience Level: At least 3 years Role Overview: As a ServiceNow Automation at BNP Paribas India Solutions, your role involves working on Projects, Enhancements, and Defects within the ServiceNow framework, specifically focusing on the ITSM area. You will be responsible for automating and supporting the growing ServiceNow environment, with a strong emphasis on Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB. Key Responsibilities: - Automate and support the expanding ServiceNow environment - Provide technical feasibility analysis, gap analysis, design proposals, macro estimations, scripting, and reporting - Analyze user requirements, challenge proposed needs, and suggest best practices - Collaborate with Product Owners to estimate effort and time, identify risks, and dependencies - Propose solutions to optimize and simplify the application - Train, mentor, and coach the user community on using ServiceNow Qualifications Required: - Bachelor's degree or equivalent working experience in a computer-related field - 2-4 years of experience as a ServiceNow Developer on the latest platform version - Certified ServiceNow Administrator certification is mandatory - ServiceNow Certified Application Developer certification is preferred - ITIL V3/V4 Foundation Certification is preferred Additional Company Details (if available): BNP Paribas India Solutions, a subsidiary of BNP Paribas SA, is a global delivery center with over 10,000 employees. The company is committed to diversity and inclusion, fostering an inclusive workplace and promoting equal employment opportunities for all employees and applicants. As a key player in international banking, BNP Paribas aims to contribute to the construction of a sustainable future while ensuring performance and stability. Education Level: Bachelor's Degree or equivalent Experience Level: At least 3 years