Source description
About the role
Provide fast and efficient technical support to front, middle, and back office users. Offer support via phone, email, and IT ticketing system. Handle level 1 and 2 IT support, both in-person and remotely. Diagnose and resolve hardware, software, and user profile issues on Windows 11. Install, configure, update, and troubleshoot authorized workstations and peripherals. Manage identities, groups, and devices via AD and Microsoft Entra ID. Support Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint. Troubleshoot basic network issues related to connectivity, DNS, and access. Install, test, and troubleshoot audio/video equipment, telephony, and collaboration tools. Perform daily system checks to ensure IT services availability.
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