Service Desk Specialist

Hiresquad Resources is actively seeking a Service Desk Specialist to provide exceptional technical support to international customers. This is a fantastic opportunity for both freshers and those with up to 1 year of tech support experience who possess excellent English communication skills and are ready to work in a dynamic, international environment. Key Responsibilities Provide expert technical support to international customers via phone, email, or chat. Troubleshoot software/hardware issues and efficiently guide users through step-by-step solutions. Escalate unresolved queries to the appropriate internal teams, ensuring timely resolution. Maintain accurate records of all customer interactions and their resolutions. Meet and exceed performance metrics , including customer satisfaction, issue resolution time, and quality standards. Requirements Education: Graduate or Undergraduate (any stream). Communication: Excellent communication skills in English (both verbal and written) are essential. Technical Understanding: Basic understanding of technical concepts such as networking, operating systems, and hardware/software . Flexibility: Willingness to work in rotational shifts and on rotational offs . Experience: Freshers are welcome; up to 1 year of tech support experience is preferred. Perks & Benefits Competitive salary ranging from 3 LPA to 8 LPA, depending on your experience and performance. Both-way cab facility for convenient commuting. Opportunity to work in a fast-paced, international work environment . Excellent career growth and upskilling opportunities . Interested in Joining Call or WhatsApp your resume to HR Ankita at +91 8840819455 . You can also email your resume to [HIDDEN TEXT] .