Technical Support Engineer

Hiresquad Resources is urgently looking for Technical Support Engineers for a leading MNC in Pune. We're seeking individuals with strong technical knowledge in hardware, networking, and Microsoft technologies, comfortable with a 24x7 rotational shift environment. This is a fantastic opportunity for both freshers and those with up to 1 year of tech support experience, especially with an International BPO background. Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues . Troubleshoot hardware and software problems using various tools, including TSE Process, Network Troubleshooting, and Network Support. Operate on a callback model for EPS (Server support) , where cases are created for customers, and engineers provide direct troubleshooting assistance. Perform troubleshooting on Windows Server (2003, 2008, 2008 R2), SCCM, SCMON, Windows OS (XP, Vista, Win7, Win10, Win11), Exchange 2007, IIS, and ISA . Desired Candidate Profile Strong Technical Knowledge: Must have strong technical knowledge of BIOS, POST, Hardware Components, and O365 . Networking Proficiency: Proficiency in networking concepts, including troubleshooting techniques. Problem-Solving: Strong problem-solving and logical thinking skills. System Knowledge: Understanding of Active Directory, DNS, DHCP, System Setup, System Performance, Domain Environment, Boot Process (Backup Process, Types Of Backup), Hyper-V Type 1 & Type 2, Storage, and Server Support. Microsoft OS Platforms: Experience or knowledge on Microsoft OS Platforms. Adaptability: Ability to work effectively in a fast-paced environment with multiple priorities. Shift Flexibility: Comfortable working in 24x7 shifts. Requirements Education: Graduate / Undergraduate (any stream). Communication: Excellent communication skills in English (both verbal and written). Technical Basics: Basic understanding of technical concepts (networking, OS, hardware/software). BPO Experience: 1 year of tech support experience with an International BPO is mandatory. Availability: Willingness to work in rotational shifts and on rotational offs. Perks and Benefits Opportunity to work with a Top Most MNC. Excellent client incentives. Cab facility. Opportunity to work in a fast-paced, international work environment. Excellent career growth and upskilling opportunities. Interested in Joining Note: A notice period of more than a week will absolutely not work , as we are looking only for immediate joiners . Please apply accordingly. Call HR Ankita at +91 8840819455 or email your resume to [HIDDEN TEXT] . Please share this opportunity with friends who are actively looking for jobs!