Source description
About the role
Client: TCS | Engagement: Full-time | Work mode: ONSITE | Rate: 25-35 USD | Experience: N/A | Publisher job id: 10866207
Role Overview
This role provides essential operational support for Audio Visual (AV) rooms, devices, and end users, ensuring adherence to Service Level Agreements (SLAs). Key Responsibilities: Handle incident and request management at L1/L2 levels. Provide comprehensive troubleshooting for conference rooms and AV devices. Support onsite break/fix issues and perform remote diagnostics. Coordinate effectively with L3 support teams and external vendors for escalations. Deliver high-quality, user-facing support, including white-glove service where necessary. Required Skills: Proficiency in AV device troubleshooting, including MTR and Zoom Rooms. Experience with service desk and ITSM tools. Strong customer-facing communication skills. Basic knowledge of network, audio, and video troubleshooting. Ability to provide digital signage support, including Appspace content updates and BrightSign troubleshooting. Basic support for room booking platforms such as Eptura Engage. Qualifications: Diploma or Bachelor’s degree in IT or AV Technology. Preferred Skills: ITIL Foundation certification. AVIXA CTS certification.
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