Pega Support Engineer

Client: TCS | Engagement: Full-time | Work mode: ONSITE | Experience: 6-8 | Publisher job id: JOB-000177

Role Overview

This role focuses on providing technical and functional support for Pega applications and cloud technologies within a retail banking environment. The successful candidate will be responsible for supporting critical production systems, identifying process improvements, and managing competing priorities in a fast-paced setting. Key Responsibilities: Provide Pega application support, including PDC. Offer technical support for Cloud Technologies & Frameworks (AWS, Azure, Google). Deliver technical support for monitoring tools such as Datadog, Splunk, and Dynatrace. Successfully deliver competing priority items. Identify process improvements and lead associated change initiatives. Thrive in a fast-paced, constantly changing, critical production support environment with consistent deliverables. Demonstrate proven success in self-managing roles with minimal supervision. Exhibit excellent prioritization and time management skills. Required Skills: 2+ years of heavy functional or technical support experience with Pega applications, including PDC, or Pega certifications. 2+ years of technical support experience with Cloud Technologies & Frameworks (AWS, Azure, Google) or relevant Cloud certifications. 2+ years of technical support experience with Datadog, Splunk, and Dynatrace. Experience in Retail Banking Technology. Proficiency in using Jira and Confluence. Strong ability to successfully deliver competing priority items. Adept at identifying process improvements and leading associated change. Capability to succeed in a fast-paced, constantly changing, critical production support environment with consistent deliverables. Proven success in self-managing roles with minimal supervision. Excellent prioritization and time management skills. Essential skills include PEGA, PDC, Cloud, DataDog/Splunk/Dynatrace. Qualifications: 6-8 years of overall experience. Pega certifications are highly desirable. Cloud certifications (AWS, Azure, Google) are highly desirable.