Pega Support Engineer

Client: TCS | Engagement: Full-time | Work mode: ONSITE | Experience: 6-8 | Publisher job id: JOB-000599

Role Overview

The Pega Product EQ Support Engineer will be responsible for providing technical support for Pega's products, troubleshooting issues, and collaborating with development teams to enhance user experience. This role involves extensive customer interaction, documentation, and ensuring optimal system performance.

Key Responsibilities:

Respond to customer inquiries and provide technical support for Pega’s products.

Troubleshoot and diagnose product issues and bugs.

Collaborate with product development teams to enhance Pega’s products and improve user experience.

Provide detailed documentation of issues and their resolution for future reference.

Collaborate with the quality assurance team to perform system testing and ensure optimal system performance.

Stay updated with the latest Pega product updates and features.

Assist with the configuration, deployment, and implementation of Pega’s products.

Contribute to the knowledge base by documenting new solutions and updating existing ones.

Provide training and guidance to clients on how to effectively use Pega’s products.

Manage and prioritize multiple tasks and projects concurrently.

Lead functional modules with 2-3 team members, guiding them in development and adherence to best practices.

Communicate regularly with stakeholders as needed.

Troubleshoot any exception / failure scenario.

Required Skills:

Familiarity with all major Pega rules typically used in workflow orchestration applications.

Understanding and application of Pega best practices and guardrails in the development process.

Understanding of Pega security models, rule-based accesses, and application of this knowledge in development.

Understanding of performance tuning in Pega applications, with elementary knowledge on database objects like tables, indexes, and joins.

Qualifications

• 6-8 years of total IT experience.

• 5+ years of hands-on development experience of application modules based on design specifications.

• Certified in CSA and CSSA (preferably 8.X).

• Experience with 2-3 Pega application development, roll out, and support.

• Preferred Skills:

• Digital: Pega Decision Management.