Desktop Support Technician

As an EUC / Desktop Support Engineer (L1) working onsite in Gurgaon, India, your role involves providing hands-on support for desktop, hardware, software, and network issues. Your responsibilities will include: - Providing onsite desktop/deskside support for hardware, software, and network-related issues - Performing IMAC (Install, Move, Add, Change) and break/fix activities - Managing device lifecycle activities such as imaging, deployment, configuration, patching, and upgrades - Supporting Windows 10/11 environments and basic macOS troubleshooting - Troubleshooting Microsoft Office 365, Outlook, VPN, printers, scanners, and peripheral devices - Working with SCCM, Microsoft Intune, and ServiceNow for device management and ticket handling - Handling Active Directory user administration and password management - Delivering VIP support and ensuring timely issue resolution - Maintaining endpoint security compliance and patch management - Following ITIL processes for incident, service request, and problem management - Providing remote or on-call support when critical issues arise outside business hours To excel in this role, you should have: - 35 years of experience in Desktop Support, EUC Support, Deskside Support, or IT Support roles - Strong knowledge of Windows 10/11 administration and troubleshooting - Experience with SCCM, Microsoft Intune, and ServiceNow - Hands-on experience with Active Directory and basic networking concepts - Strong troubleshooting, communication, and customer support skills - Experience supporting enterprise or corporate IT environments - Ability to work independently in an onsite support environment - Willingness to participate in 24/7 standby support rotation when required Joining this opportunity will provide you with: - Full-time B2B freelance engagement - Stable onsite enterprise support environment - Exposure to enterprise-level IT infrastructure and technologies - Immediate onboarding opportunity - Additional standby allowance provided Interested candidates can connect directly or share their updated CV for consideration. As an EUC / Desktop Support Engineer (L1) working onsite in Gurgaon, India, your role involves providing hands-on support for desktop, hardware, software, and network issues. Your responsibilities will include: - Providing onsite desktop/deskside support for hardware, software, and network-related issues - Performing IMAC (Install, Move, Add, Change) and break/fix activities - Managing device lifecycle activities such as imaging, deployment, configuration, patching, and upgrades - Supporting Windows 10/11 environments and basic macOS troubleshooting - Troubleshooting Microsoft Office 365, Outlook, VPN, printers, scanners, and peripheral devices - Working with SCCM, Microsoft Intune, and ServiceNow for device management and ticket handling - Handling Active Directory user administration and password management - Delivering VIP support and ensuring timely issue resolution - Maintaining endpoint security compliance and patch management - Following ITIL processes for incident, service request, and problem management - Providing remote or on-call support when critical issues arise outside business hours To excel in this role, you should have: - 35 years of experience in Desktop Support, EUC Support, Deskside Support, or IT Support roles - Strong knowledge of Windows 10/11 administration and troubleshooting - Experience with SCCM, Microsoft Intune, and ServiceNow - Hands-on experience with Active Directory and basic networking concepts - Strong troubleshooting, communication, and customer support skills - Experience supporting enterprise or corporate IT environments - Ability to work independently in an onsite support environment - Willingness to participate in 24/7 standby support rotation when required Joining this opportunity will provide you with: - Full-time B2B freelance engagement - Stable onsite enterprise support environment - Exposure to enterprise-level IT infrastructure and technologies - Immediate onboarding opportunity - Additional standby allowance provided Interested candidates can connect directly or share their updated CV for consideration.