End User Support Specialist

As an EUC / Desktop Support Engineer (L1) for an onsite enterprise support role in Gurgaon, your responsibilities will include: - Providing onsite desktop/deskside support for hardware, software, and network-related issues - Performing IMAC (Install, Move, Add, Change) and break/fix activities - Managing device lifecycle activities including imaging, deployment, configuration, patching, and upgrades - Supporting Windows 10/11 environments and basic macOS troubleshooting - Troubleshooting Microsoft Office 365, Outlook, VPN, printers, scanners, and peripheral devices - Working with SCCM, Microsoft Intune, and ServiceNow for device management and ticket handling - Handling Active Directory user administration and password management - Delivering VIP support and ensuring timely issue resolution - Maintaining endpoint security compliance and patch management - Following ITIL processes for incident, service request, and problem management - Providing remote or on-call support when critical issues arise outside business hours Qualifications required for this role: - 35 years of experience in Desktop Support, EUC Support, Deskside Support, or IT Support roles - Strong knowledge of Windows 10/11 administration and troubleshooting - Experience with SCCM, Microsoft Intune, and ServiceNow - Hands-on experience with Active Directory and basic networking concepts - Strong troubleshooting, communication, and customer support skills - Experience supporting enterprise or corporate IT environments - Ability to work independently in an onsite support environment - Willingness to participate in 24/7 standby support rotation when required If you are interested in this opportunity, you will have the chance to be part of a stable onsite enterprise support environment, gain exposure to enterprise-level IT infrastructure and technologies, and receive an additional standby allowance. As an EUC / Desktop Support Engineer (L1) for an onsite enterprise support role in Gurgaon, your responsibilities will include: - Providing onsite desktop/deskside support for hardware, software, and network-related issues - Performing IMAC (Install, Move, Add, Change) and break/fix activities - Managing device lifecycle activities including imaging, deployment, configuration, patching, and upgrades - Supporting Windows 10/11 environments and basic macOS troubleshooting - Troubleshooting Microsoft Office 365, Outlook, VPN, printers, scanners, and peripheral devices - Working with SCCM, Microsoft Intune, and ServiceNow for device management and ticket handling - Handling Active Directory user administration and password management - Delivering VIP support and ensuring timely issue resolution - Maintaining endpoint security compliance and patch management - Following ITIL processes for incident, service request, and problem management - Providing remote or on-call support when critical issues arise outside business hours Qualifications required for this role: - 35 years of experience in Desktop Support, EUC Support, Deskside Support, or IT Support roles - Strong knowledge of Windows 10/11 administration and troubleshooting - Experience with SCCM, Microsoft Intune, and ServiceNow - Hands-on experience with Active Directory and basic networking concepts - Strong troubleshooting, communication, and customer support skills - Experience supporting enterprise or corporate IT environments - Ability to work independently in an onsite support environment - Willingness to participate in 24/7 standby support rotation when required If you are interested in this opportunity, you will have the chance to be part of a stable onsite enterprise support environment, gain exposure to enterprise-level IT infrastructure and technologies, and receive an additional standby allowance.