Help Desk Technician

As a Helpdesk Support Technician Level 1 for a company based in Hyderabad, India, your role involves providing technical assistance and support to end users for various IT devices and systems within the office environment. Your responsibilities include: - Troubleshooting desktops, laptops, peripherals, and mobile devices running Windows, macOS, Linux OS - Provisioning and deprovisioning corporate devices like laptops and phones - Replacing broken devices with temporary ones according to company processes - Offering technical guidance to end users for day-to-day IT issues - Coordinating with L2 teams for troubleshooting tasks In addition to user support, you will also be responsible for the following tasks related to office IT infrastructure support: - Performing basic troubleshooting, installation, and maintenance for office IT services like printing, connectivity, platform, and voice - Installing, testing, and removing network devices such as switches, routers, and access points - Troubleshooting network connectivity issues like Wi-Fi and LAN - Providing on-premises support for smart metering and real estate solutions within the office environment - Handling tasks related to printers, AV equipment, workplace monitors, and PABXs - Assisting remote Level 2 teams with configuring local office infrastructure equipment - Providing onsite assistance during scheduled maintenance or escalations - Coordinating with vendors for repairs and equipment replacements - Maintaining accurate records of incidents and resolutions for knowledge sharing - Escorting 3rd party providers to local data rooms for various services - Assisting during internal/external audits and compliance activities Moreover, you will be involved in asset management tasks such as: - Receiving, registering, tagging, and testing devices in the hardware asset management system - Storing devices securely and updating inventory information regularly - Conducting audits of hardware assets to ensure compliance with policies - Arranging for disposal, warranty repairs, and temporary laptop loans - Coordinating offsite tape management with third-party suppliers Lastly, you may be required to provide project-based site support for office moves, equipment relocations, or hardware refresh projects, as well as assist in local business events as needed. Your role as a Helpdesk Support Technician Level 1 will be crucial in ensuring the smooth operation of IT systems and devices within the company's office environment. As a Helpdesk Support Technician Level 1 for a company based in Hyderabad, India, your role involves providing technical assistance and support to end users for various IT devices and systems within the office environment. Your responsibilities include: - Troubleshooting desktops, laptops, peripherals, and mobile devices running Windows, macOS, Linux OS - Provisioning and deprovisioning corporate devices like laptops and phones - Replacing broken devices with temporary ones according to company processes - Offering technical guidance to end users for day-to-day IT issues - Coordinating with L2 teams for troubleshooting tasks In addition to user support, you will also be responsible for the following tasks related to office IT infrastructure support: - Performing basic troubleshooting, installation, and maintenance for office IT services like printing, connectivity, platform, and voice - Installing, testing, and removing network devices such as switches, routers, and access points - Troubleshooting network connectivity issues like Wi-Fi and LAN - Providing on-premises support for smart metering and real estate solutions within the office environment - Handling tasks related to printers, AV equipment, workplace monitors, and PABXs - Assisting remote Level 2 teams with configuring local office infrastructure equipment - Providing onsite assistance during scheduled maintenance or escalations - Coordinating with vendors for repairs and equipment replacements - Maintaining accurate records of incidents and resolutions for knowledge sharing - Escorting 3rd party providers to local data rooms for various services - Assisting during internal/external audits and compliance activities Moreover, you will be involved in asset management tasks such as: - Receiving, registering, tagging, and testing devices in the hardware asset management system - Storing devices securely and updating inventory information regularly - Conducting audits of hardware assets to ensure compliance with policies - Arranging for disposal, warranty repairs, and temporary laptop loans - Coordinating offsite tape management with third-party suppliers Lastly, you may be required to provide project-based site support for office moves, equipment relocations, or hardware refresh projects, as well as assist in local business events as needed. Your role as a Helpdesk Support Technician Level 1 will be crucial in ensuring the smooth operation of IT systems and devices within the compan