JPC - 204877 - Lead Network Operations Engineer

Lead Network Operations Engineer

Location: Wayne, PA or Charlotte, NC | Onsite: Tuesday – Thursday | 6+ month Temp-to-Perm | No sponsorship available

[About the Role] Join a dynamic team as the Lead Network Operations Engineer, serving as the Tier 3 operational owner for a global enterprise network. In this hands-on role, you will be the highest technical escalation point for Palo Alto and Zscaler environments, driving operational excellence and stability across a complex, multi-vendor infrastructure. You will lead incident management calls with senior leadership and mentor junior analysts, positioning yourself at the core of the organization’s security operations. This is a contract-to-hire position with real growth potential.

[Responsibilities]

• Serve as the final escalation point for high-severity incidents involving Palo Alto and Zscaler platforms
• Lead and facilitate major incident troubleshooting sessions with executive and senior leadership
• Provide operational support and advanced troubleshooting for Zscaler ZIA, ZDX, ZCX, and Palo Alto firewalls
• Conduct deep-dive root cause analysis and prepare detailed post-incident reports, recommending long-term solutions
• Independently resolve complex technical issues without reliance on engineering teams
• Support platform lifecycle activities, including code upgrades and maintenance
• Mentor and train junior and mid-level NOC analysts in advanced troubleshooting techniques
• Engage with vendors for escalated support cases and hardware issues

[Required Skills and Experience]

• 8+ years in enterprise network operations or engineering, supporting large-scale environments
• Expert hands-on troubleshooting with Zscaler (ZIA, ZDX, ZCX)
• Advanced operational knowledge of Palo Alto firewalls and NGFW architecture
• Proficiency with packet analysis tools (Wireshark, NetFlow/sflow)
• Strong experience with Cisco, Juniper, and F5 technologies
• Exceptional verbal and written communication skills; proven ability to clearly convey technical concepts to senior/executive leadership during high-pressure incidents
• Cisco CCNP certification or equivalent experience
• Eligibility to work in the US without current or future sponsorship

[Preferred Skills]

• CCIE (Routing & Switching, Enterprise, or Data Center)
• PCNSE (Palo Alto Certified Network Security Engineer)
• JNCIP/JNCIE
• F5 Certified Administrator/Engineer
• AWS Certified Advanced Networking – Specialty

[Benefits]

• Opportunity for contract-to-permanent employment with a leading organization
• Work in a collaborative, high-impact environment with visibility to senior leadership
• Professional growth through mentorship and leadership responsibilities
• Exposure to cutting-edge security technologies and complex, enterprise-scale networks

[How to Apply]

Ready to take the lead in network operations? Submit your resume today to be considered for this career-advancing opportunity. Candidates must be able to work onsite (Tuesday – Thursday) in Wayne, PA or Charlotte, NC and be authorized to work in the US without sponsorship.

(JSON format):